Refund Policy

Paddle is the Merchant of Record for AllCrew purchases. Paddle charges the customer, calculates applicable sales taxes, issues the buyer’s billing documents, and sends approved refunds to the original payment method.

You may request a full refund for any reason within fourteen calendar days after the first charge for a new AllCrew subscription. This voluntary window applies to both monthly and annual plans and does not require a usage calculation.

You may request a full refund of a renewal charge within seven calendar days after that charge. After seven days, renewal periods are not refundable or prorated unless required by law or expressly approved for a billing error or service failure.

Canceling a subscription stops future renewal according to the effective date shown by Paddle. It does not automatically refund the current period. Cancel before the renewal date if you do not want another charge.

Duplicate charges, incorrect quantities, unauthorized payments, and a material inability to provide the purchased AllCrew entitlement will be investigated even outside the voluntary windows. We may request reasonable information to identify the transaction, but never a complete card number, password, API key, or identity document by email.

Email inbox@allcrew.app from the purchase email address. Include the Paddle transaction or receipt ID, charge date, plan, and requested resolution. A reason is helpful but optional during the first-purchase window.

You may also use a refund or support path made available by Paddle.

We will review the request against this policy and mandatory law, then instruct Paddle where approval is required from us. Paddle and the customer’s bank control the final processing time and currency conversion. Refunds are returned to the original payment method where possible.

Fraudulent or repeated abusive refund requests may be refused where the law permits. A refund may end the related paid entitlement. It does not authorize continued use of Pro capabilities after the refunded entitlement is revoked or expires.

This policy adds voluntary refund windows and does not reduce mandatory consumer, payment, or chargeback rights. Where applicable law or Paddle buyer terms provide a stronger right, that stronger right prevails.

Questions may be sent to inbox@allcrew.app. Material changes apply only to future purchases or renewals after legally required notice.

Related notices: Terms of Service and Privacy.